RingCentral AI Revenue Doubles as 11,800 Businesses Adopt AI Receptionist

Quick Facts

AI revenue doubles year-over-year with customers using paid AI products representing over 10% of total ARR
AI Receptionist reached 11,800 customers in Q1 2026, up 40% from 8,300 in Q4 2025
Q1 revenue grew 5% year-over-year to $644 million with GAAP operating margin improving to 7.8%

RingCentral delivered strong Q1 2026 financial results driven by accelerating adoption of its AI-powered communications platform. The company reported subscription revenue of $623 million, up 6% year-over-year, with total revenue reaching $644 million.

The standout metric is AI revenue growth. Annual recurring revenue from customers using at least one paid AI product has doubled year-over-year and now represents over 10% of total ARR. These AI customers show higher average revenue per user and exceed 100% net retention rates.

AI Receptionist (AIR) reached 11,800 customers in Q1 2026, representing 40% quarter-over-quarter growth from 8,300 customers in Q4 2025. The solution automates customer interactions and extends business availability beyond traditional hours.

Maple Federal Credit Union reported 90% reduction in hold times after implementing AIR. “AI Receptionist has transformed how we serve our members,” said Vice President of Operations Tara Breaux. “We’ve reduced hold times by 90%, enabling faster service, less strain on staff, and more focus on the conversations that matter most.”

Keller Interiors deployed AIR across 33 locations, reducing wait times from 12 minutes to 90 seconds while increasing customer satisfaction scores by 3 points in four months. “We went from 12-minute wait times to 90 seconds, saw our CSAT scores rise 3 points in just four months, and did it without adding headcount,” said Chief of Staff Beth Owens.

RingCentral’s AI portfolio centers on three capabilities: automate, assist, and analyze. Beyond AIR, the platform includes AVA (AI Virtual Agent) for real-time employee assistance and ACE (AI Conversation Expert) for insights and coaching.

The company serves approximately 600,000 customers across 46 countries, generating $2.7 billion in annual recurring revenue. Non-GAAP operating margin expanded to 22.9%, while GAAP operating margin surged to 7.8% from 1.7% in the prior year.

CEO Vlad Shmunis said: “We are delivering an AI-first customer engagement platform at-scale, enabling AI and human agents to work together across every modality and device.”

RingCentral plans to launch its platform on Google Cloud in June 2026, expanding AI-driven enterprise communications capabilities into the Google ecosystem.

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